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| LEADER |
00653cam a2200193 7i4500 |
| 001 |
0000002815 |
| 005 |
20140418090000.0 |
| 020 |
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|a 1560520841
|
| 090 |
0 |
0 |
|a HF5415.33
|b .U5S3 1991
|
| 100 |
1 |
|
|a Scott, Dru.
|
| 245 |
1 |
0 |
|a Revised customer satisfaction :
|b the other half of your job /
|c Dru Scott.
|
| 250 |
|
|
|a Rev. ed.
|
| 260 |
|
|
|a Los Altos, Calif.:
|b Crisp Publications,
|c 1991.
|
| 300 |
|
|
|a iv, 112 p.:
|b ill.;
|c 26 cm.
|
| 440 |
|
0 |
|a Fifty-Minute series
|
| 500 |
|
|
|a Cover title: Customer satisfaction.
|
| 650 |
|
0 |
|a Consumer satisfaction --
|z United States.
|
| 650 |
|
0 |
|a Customer satisfaction.
|
| 999 |
|
|
|a 0000003631
|b Book
|c Open Shelf
|e Perpustakaan CIAST
|
