Scott, D. (1991). Revised customer satisfaction: The other half of your job (Rev. ed.). Los Altos, Calif.: Crisp Publications.
Chicago Style CitationScott, Dru. Revised Customer Satisfaction: The Other Half of Your Job. Rev. ed. Los Altos, Calif.: Crisp Publications, 1991.
MLA CitationScott, Dru. Revised Customer Satisfaction: The Other Half of Your Job. Rev. ed. Los Altos, Calif.: Crisp Publications, 1991.
Warning: These citations may not always be 100% accurate.