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0000000168 |
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20121010090000.0 |
| 020 |
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|a 188401545X
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| 040 |
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|a LOC
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| 041 |
0 |
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|a eng
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| 050 |
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|a HD31
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| 090 |
0 |
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|a HD31
|b M435 1995
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| 100 |
0 |
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|a Milakovich, Michael E.
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| 245 |
1 |
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|a Improving service quality :
|b achieving high performance in the public and private sectors /
|c Michael E. Milakovich..
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| 260 |
|
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|a Delray Beach, Fla:
|b St. Lucie Press,
|c 1995..
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| 300 |
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|a xx, 258 p:
|b ill.;
|c 24 cm..
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| 500 |
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|a Index: p. 245-258.
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| 504 |
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|a Bibliography: p. 233-244.
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| 650 |
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|a Industrial management.
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| 650 |
|
0 |
|a Quality control.
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| 998 |
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|a 3229
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| 999 |
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|a 0000000989
|b Book
|c Open Shelf
|e Perpustakaan CIAST
|
