Improving service quality : achieving high performance in the public and private sectors /

Bibliographic Details
Main Author: Milakovich, Michael E.
Format: Book
Published: Delray Beach, Fla: St. Lucie Press, 1995..

Perpustakaan CIAST

Holdings details from Perpustakaan CIAST
Call Number: HD31 M435 1995
Accession Item Category Format Status Notes
0000000989 Open Shelf Book AVAILABLE