Milakovich, M. E. (1995). Improving service quality: Achieving high performance in the public and private sectors. Delray Beach, Fla: St. Lucie Press.
Chicago Style CitationMilakovich, Michael E. Improving Service Quality: Achieving High Performance in the Public and Private Sectors. Delray Beach, Fla: St. Lucie Press, 1995.
MLA CitationMilakovich, Michael E. Improving Service Quality: Achieving High Performance in the Public and Private Sectors. Delray Beach, Fla: St. Lucie Press, 1995.
Warning: These citations may not always be 100% accurate.