Improving service quality : achieving high performance in the public and private sectors /
| Main Author: | |
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| Format: | Book |
| Language: | English |
| Published: |
Delray Beach, Fla:
St. Lucie Press,
1995..
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| Subjects: |
| Item Description: | Index: p. 245-258. |
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| Physical Description: | xx, 258 p: ill.; 24 cm.. |
| Bibliography: | Bibliography: p. 233-244. |
| ISBN: | 188401545X |