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20121010090000.0 |
| 020 |
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|a 0137471483 (hrd. cover)
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| 040 |
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|a LOC
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| 041 |
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|a eng
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| 050 |
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|a HD9980.5
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| 090 |
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|a HD9980.5
|b S75 1990
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| 100 |
0 |
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|a Stebbing, Lionel,,
|d 1930-
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| 245 |
1 |
0 |
|a Quality management in the service industry /
|c Lionel Stebbing..
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| 260 |
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|a New York:
|b Ellis Horwood,
|c 1990.
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| 300 |
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|a 178 p:
|b ill.;
|c 25 cm..
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| 440 |
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|a Ellis Horwood series in applied science and industrial technology
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| 500 |
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|a Index: p. 176-178.
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| 504 |
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|a Bibliography: p. 174-175.
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| 650 |
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|a Services industries --
|x Management
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| 998 |
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|a 1775
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| 999 |
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|a 0000000472
|b Book
|c Open Shelf
|e Perpustakaan CIAST
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