Quality management in the service industry /
| Main Author: | |
|---|---|
| Format: | Book |
| Language: | English |
| Published: |
New York:
Ellis Horwood,
1990.
|
| Series: | Ellis Horwood series in applied science and industrial technology
|
| Subjects: |
| Item Description: | Index: p. 176-178. |
|---|---|
| Physical Description: | 178 p: ill.; 25 cm.. |
| Bibliography: | Bibliography: p. 174-175. |
| ISBN: | 0137471483 (hrd. cover) |