|
|
|
|
| LEADER |
00750cam a2200229 7i4500 |
| 001 |
0000000126 |
| 005 |
20121010090000.0 |
| 020 |
|
|
|a 0566077663 (cloth)
|
| 040 |
|
|
|a LOC
|
| 041 |
0 |
|
|a eng
|
| 050 |
|
|
|a HF5415.335
|
| 090 |
0 |
0 |
|a HF5415.335
|b H55 1996
|
| 100 |
0 |
|
|a Hill, Nigel,,
|d 1952-
|
| 245 |
1 |
0 |
|a Handbook of customer satisfaction measurement /
|c Nigel Hill..
|
| 260 |
|
|
|a Aldershot, Hampshire, England ; Brookfield, Vt. USA:
|b Gower,
|c 1996..
|
| 300 |
|
|
|a x, 310 p:
|b ill.;
|c 24 cm..
|
| 500 |
|
|
|a Index: p. 308-310.
|
| 504 |
|
|
|a Bibliography: p. 306-307.
|
| 650 |
|
0 |
|a Consumer satisfaction --
|x Evaluation
|
| 650 |
|
0 |
|a Marketing research --
|x Handbook, manual, etc.
|
| 998 |
|
|
|a 3279
|
| 999 |
|
|
|a 0000001006
|b Book
|c Open Shelf
|e Perpustakaan CIAST
|
