Hill, N. (1996). Handbook of customer satisfaction measurement. Aldershot, Hampshire, England ; Brookfield, Vt. USA: Gower.
Chicago Style CitationHill, Nigel. Handbook of Customer Satisfaction Measurement. Aldershot, Hampshire, England ; Brookfield, Vt. USA: Gower, 1996.
MLA CitationHill, Nigel. Handbook of Customer Satisfaction Measurement. Aldershot, Hampshire, England ; Brookfield, Vt. USA: Gower, 1996.
Warning: These citations may not always be 100% accurate.