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| LEADER |
00744cam a2200229 7i4500 |
| 001 |
0000000028 |
| 005 |
20121010090000.0 |
| 020 |
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|a 0931961955
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| 040 |
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|a LOC
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| 041 |
0 |
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|a eng
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| 050 |
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|a HF5415.5
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| 090 |
0 |
0 |
|a HF5415.5
|b M17 1987
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| 100 |
0 |
|
|a Martin, William B.
|
| 245 |
1 |
0 |
|a Quality customer service :
|b the art of treating customers as guests /
|c William B. Martin..
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| 250 |
|
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|a 2nd ed..
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| 260 |
|
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|a Los Altos, California:
|b Crisp Publications,
|c 1987..
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| 300 |
|
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|a iii, 77 p:
|b ill.;
|c 26 cm..
|
| 440 |
|
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|a Fifty minute series.
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| 650 |
|
0 |
|a Customer services --
|x Programmed instruction.
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| 650 |
|
0 |
|a Customer relations --
|x Programmed instruction.
|
| 998 |
|
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|a 2021
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| 999 |
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|a 0000000579
|b Book
|c Open Shelf
|e Perpustakaan CIAST
|
