Martin, W. B. (1987). Quality customer service: The art of treating customers as guests (2nd ed.). Los Altos, California: Crisp Publications.
Chicago Style CitationMartin, William B. Quality Customer Service: The Art of Treating Customers As Guests. 2nd ed. Los Altos, California: Crisp Publications, 1987.
MLA CitationMartin, William B. Quality Customer Service: The Art of Treating Customers As Guests. 2nd ed. Los Altos, California: Crisp Publications, 1987.
Warning: These citations may not always be 100% accurate.