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| LEADER |
00741cam a2200229 7i4500 |
| 001 |
0000000162 |
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20121010090000.0 |
| 020 |
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|a 0631174990
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| 040 |
|
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|a LOC
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| 041 |
0 |
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|a eng
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| 050 |
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|a HD9980.5
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| 090 |
0 |
0 |
|a HD9980.5
|b M342 1991
|
| 245 |
1 |
0 |
|a Managing for quality in the service sector /
|c edited by Willem F. G. Mastenbroek..
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| 260 |
|
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|a Oxford ; Cambridge, Mass:
|b Blackwell,
|c 1991..
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| 300 |
|
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|a x, 260 p:
|b ill.;
|c 24 cm..
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| 500 |
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|a Index: p. 255-260.
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| 504 |
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|a Includes bibliographical references.
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| 650 |
|
0 |
|a Service industries --
|x Management.
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| 650 |
|
0 |
|a Services industries --
|x Quality control.
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| 700 |
0 |
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|a Mastenbroek, W. F. G.
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| 998 |
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|a 1937
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| 999 |
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|a 0000000527
|b Book
|c Open Shelf
|e Perpustakaan CIAST
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