Managing for quality in the service sector /
| Other Authors: | |
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| Format: | Book |
| Language: | English |
| Published: |
Oxford ; Cambridge, Mass:
Blackwell,
1991..
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| Subjects: |
| Item Description: | Index: p. 255-260. |
|---|---|
| Physical Description: | x, 260 p: ill.; 24 cm.. |
| Bibliography: | Includes bibliographical references. |
| ISBN: | 0631174990 |