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| LEADER |
00660cam a2200229 7i4500 |
| 001 |
0000000041 |
| 005 |
20121010090000.0 |
| 020 |
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|a 1560520647 (pbk.)
|
| 040 |
|
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|a LOC
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| 041 |
0 |
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|a eng
|
| 050 |
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|a HF5415.5
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| 090 |
0 |
0 |
|a HF5415.5
|b F557 1990
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| 100 |
0 |
|
|a Finch, Lloyd C.
|
| 245 |
1 |
0 |
|a Telephone courtesy and customer service /
|c Lloyd Finch..
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| 250 |
|
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|a 2nd ed..
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| 260 |
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|a Menlo Park, California:
|b Crisp Publications,
|c 1990..
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| 300 |
|
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|a ii, 68 p:
|b ill.;
|c 26 cm..
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| 440 |
|
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|a A fifty-minute series
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| 650 |
|
0 |
|a Customer services.
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| 650 |
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0 |
|a Telephone etiquette.
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| 998 |
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|a 2005
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| 999 |
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|a 0000000569
|b Book
|c Open Shelf
|e Perpustakaan CIAST
|
