APA Citation

Finch, L. C. (1990). Telephone courtesy and customer service (2nd ed.). Menlo Park, California: Crisp Publications.

Chicago Style Citation

Finch, Lloyd C. Telephone Courtesy and Customer Service. 2nd ed. Menlo Park, California: Crisp Publications, 1990.

MLA Citation

Finch, Lloyd C. Telephone Courtesy and Customer Service. 2nd ed. Menlo Park, California: Crisp Publications, 1990.

Warning: These citations may not always be 100% accurate.