Managing quality customer service /
| Main Author: | |
|---|---|
| Format: | Book |
| Published: |
Los Altos, California:
Crisp Publications Inc.,
1989.
|
| Subjects: |
| LEADER | 00479cam a2200157 7i4500 | ||
|---|---|---|---|
| 001 | 0000002818 | ||
| 005 | 20140418090000.0 | ||
| 020 | |a 0631961831 | ||
| 040 | |a ITM | ||
| 090 | 0 | 0 | |a HF5415.5 |b .M37 1989 |
| 100 | 1 | |a Martin, William B. | |
| 245 | 1 | 0 | |a Managing quality customer service / |c William B. Martin. |
| 260 | |a Los Altos, California: |b Crisp Publications Inc., |c 1989. | ||
| 300 | |a 94 p.: |b ill.; |c 26 cm. | ||
| 650 | 0 | |a Marketing. | |
| 999 | |a 0000003634 |b Book |c Open Shelf |e Perpustakaan CIAST | ||