APA Citation

Martin, W. B. (1989). Managing quality customer service. Los Altos, California: Crisp Publications Inc..

Chicago Style Citation

Martin, William B. Managing Quality Customer Service. Los Altos, California: Crisp Publications Inc., 1989.

MLA Citation

Martin, William B. Managing Quality Customer Service. Los Altos, California: Crisp Publications Inc., 1989.

Warning: These citations may not always be 100% accurate.