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| LEADER |
00664cam a2200229 7i4500 |
| 001 |
0000000254 |
| 005 |
20121010090000.0 |
| 020 |
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|a 0566028603
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| 040 |
|
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|a LOC
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| 041 |
0 |
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|a eng
|
| 050 |
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|a HF5415.5
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| 090 |
0 |
0 |
|a HF5415.5
|b W34 1990
|
| 100 |
0 |
|
|a Walker, Denis.
|
| 245 |
1 |
0 |
|a Customer first :
|b a strategy for quality service /
|c Denis Walker..
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| 260 |
|
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|a Aldershot, Hants, England:
|b Gower,
|c 1990..
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| 300 |
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|a xii, 154 p:
|b ill.;
|c 25 cm..
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| 500 |
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|a Index: p. 151-154.
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| 650 |
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0 |
|a Customer services.
|
| 650 |
|
0 |
|a Quality assurance.
|
| 650 |
|
0 |
|a Consumer satisfaction.
|
| 998 |
|
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|a 3270
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| 999 |
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|a 0000001002
|b Book
|c Open Shelf
|e Perpustakaan CIAST
|
