Operations management : improving customer service /

Bibliographic Details
Main Author: Schonberger, Richard.
Other Authors: Knod, Edward M.
Format: Book
Language:English
Published: Homewood, IL: Irwin, 1991..
Edition:4th ed., International student ed..
Subjects:
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005 20121010090000.0
020 |a 0256098816 (International ed. : pbk.)  
020 |a 0256082405  
040 |a LOC 
041 0 |a eng 
050 |a TS155 
090 0 0 |a TS155   |b S3244 1991 
100 0 |a Schonberger, Richard.  
245 1 0 |a Operations management :   |b improving customer service /   |c Richard J. Schonberger.. 
250 |a 4th ed., International student ed.. 
260 |a Homewood, IL:   |b Irwin,   |c 1991.. 
300 |a xvii, 926 p:   |b ill.;   |c 23 cm.. 
500 |a Index: p. 917-926. 
504 |a Includes bibliographical references. 
650 0 |a Production management.  
700 0 |a Knod, Edward M.  
998 |a 2052 
999 |a 0000000597  |b Book  |c Open Shelf  |e Perpustakaan CIAST