Operations management : improving customer service /
| Main Author: | |
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| Other Authors: | |
| Format: | Book |
| Language: | English |
| Published: |
Homewood, IL:
Irwin,
1991..
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| Edition: | 4th ed., International student ed.. |
| Subjects: |
| Item Description: | Index: p. 917-926. |
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| Physical Description: | xvii, 926 p: ill.; 23 cm.. |
| Bibliography: | Includes bibliographical references. |
| ISBN: | 0256098816 (International ed. : pbk.) 0256082405 |