|
|
|
|
| LEADER |
00670cam a2200217 7i4500 |
| 001 |
0000000097 |
| 005 |
20121010090000.0 |
| 020 |
|
|
|a 0566076977 (cloth)
|
| 040 |
|
|
|a LOC
|
| 041 |
0 |
|
|a eng
|
| 050 |
|
|
|a HF5415.5
|
| 090 |
0 |
0 |
|a HF5415.5
|b W583 1996
|
| 100 |
0 |
|
|a Williams, Tom,,
|d 1954-
|
| 245 |
1 |
0 |
|a Dealing with customer complaints /
|c Tom Williams..
|
| 260 |
|
|
|a Aldershot, Hampshire, England ; Brookfield, Vt., USA:
|b Gower,
|c 1996..
|
| 300 |
|
|
|a xi, 132 p:
|b ill.;
|c 26 cm..
|
| 500 |
|
|
|a Index: p. 131-132.
|
| 504 |
|
|
|a Includes bibliographical references.
|
| 650 |
|
0 |
|a Consumer complaints.
|
| 998 |
|
|
|a 3278
|
| 999 |
|
|
|a 0000001005
|b Book
|c Open Shelf
|e Perpustakaan CIAST
|
