Dealing with customer complaints /

Bibliographic Details
Main Author: Williams, Tom,, 1954-
Format: Book
Language:English
Published: Aldershot, Hampshire, England ; Brookfield, Vt., USA: Gower, 1996..
Subjects:
Description
Item Description:Index: p. 131-132.
Physical Description:xi, 132 p: ill.; 26 cm..
Bibliography:Includes bibliographical references.
ISBN:0566076977 (cloth)