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| LEADER |
00694cam a2200217 7i4500 |
| 001 |
0000000048 |
| 005 |
20121010090000.0 |
| 020 |
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|a 0931961653
|
| 040 |
|
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|a LOC
|
| 041 |
0 |
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|a eng
|
| 050 |
|
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|a HF5415.5
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| 090 |
0 |
0 |
|a HF5415.5
|b M666 1989
|
| 100 |
0 |
|
|a Morgan, Rebecca L.
|
| 245 |
1 |
0 |
|a Calming upset customers /
|c Rebecca L. Morgan..
|
| 260 |
|
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|a Menlo Park, California
|a Lanham, MD:
|b Crisp Publications;:
|b Distribution to the U.S. trade, National Book Network,
|c 1989..
|
| 300 |
|
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|a xii, 79 p:
|b ill.;
|c 26 cm..
|
| 440 |
|
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|a The fifty-minute series
|
| 650 |
|
0 |
|a Customer services.
|
| 650 |
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0 |
|a Consumer complaints.
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| 998 |
|
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|a 2035
|
| 999 |
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|a 0000000589
|b Book
|c Open Shelf
|e Perpustakaan CIAST
|
