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Profiles in quality : blueprints for action for 50 leading companies.
Published 1991
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Managing for quality in the service sector /
Published 1991
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Improving service quality : achieving high performance in the public and private sectors /
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Milakovich, Michael E.
Published 1995
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Quality : a corporate force : managing for excellence /
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Aikens, C. Harold.
Published 2006
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