Creating high-impact training : a practical guide to successful training outcomes /

by Chang, Richard Y.
Published 1994

Continuous process improvement : a practical guide to improving processes for measureable results /cRichard Y. Chang..

by Chang, Richard Y.
Published 1993

Step-by-step problem solving : a practical guide to ensure problems get (and stay) solved /

by Chang, Richard Y.
Published 1993

Process reengineering in action : a practical guide to achieving breakthrough results /

by Chang, Richard Y.
Published 1995