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Step-by-step problem solving : a practical guide to ensure problems get (and stay) solved /
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Chang, Richard Y.
Published 1993
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Continuous process improvement : a practical guide to improving processes for measureable results /cRichard Y. Chang..
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Chang, Richard Y.
Published 1993
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Process reengineering in action : a practical guide to achieving breakthrough results /
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Chang, Richard Y.
Published 1995
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