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Aktiviti 5S : sisih, susun, sapu, seragam dan sentiasa praktik /
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Zulkifley Mohamed
Published 2002
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2
Customer first : a strategy for quality service /
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Walker, Denis.
Published 1990
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Quality : a corporate force : managing for excellence /
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Aikens, C. Harold.
Published 2006
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Total quality management /
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Rosmaini Tasmin.
Published 2013
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