Flanigan, E. M., & Scott, J. (1995). Process improvement: Enhancing your organization's effectiveness. Los Altos, Calif.: Crisp Publications.
Chicago Style CitationFlanigan, Eileen M., and Jon Scott. Process Improvement: Enhancing Your Organization's Effectiveness. Los Altos, Calif.: Crisp Publications, 1995.
MLA CitationFlanigan, Eileen M., and Jon Scott. Process Improvement: Enhancing Your Organization's Effectiveness. Los Altos, Calif.: Crisp Publications, 1995.
Warning: These citations may not always be 100% accurate.